Contact information
:root { --gold: #C5A059; --black: #0F0F0F; --dark-grey: #444444; --light-bg: #FFFFFF; --section-bg: #FAFAFA; --border: #E8E8E8; } * { margin: 0; padding: 0; box-sizing: border-box; } body { background-color: var(--light-bg); font-family: 'Inter', sans-serif; color: var(--black); line-height: 1.6; } .policy-container { max-width: 900px; margin: 0 auto; padding: 60px 24px; } .header-section { text-align: center; margin-bottom: 50px; border-bottom: 2px solid var(--black); padding-bottom: 30px; } .header-section h1 { font-size: 34px; font-weight: 800; color: var(--black); text-transform: uppercase; letter-spacing: 2px; margin-bottom: 10px; } .header-section p { font-size: 16px; color: var(--gold); font-weight: 600; letter-spacing: 1px; text-transform: uppercase; } .policy-block { background: var(--section-bg); border-radius: 4px; padding: 40px; margin-bottom: 25px; border: 1px solid var(--border); } .policy-block h2 { font-size: 20px; color: var(--black); margin-bottom: 18px; display: flex; align-items: center; border-bottom: 1px solid var(--gold); padding-bottom: 10px; text-transform: uppercase; letter-spacing: 1.5px; } .premium-table { width: 100%; border-collapse: collapse; margin: 20px 0; font-size: 14px; background: #fff; } .premium-table th, .premium-table td { padding: 15px; border: 1px solid var(--border); text-align: left; } .premium-table th { background: #f1f1f1; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; color: var(--black); } .contact-card { text-align: center; margin-top: 60px; padding: 50px; background: var(--black); color: #FFFFFF; border-radius: 0; } .contact-card a { color: var(--gold); font-size: 22px; font-weight: 700; text-decoration: none; } .footer-disclaimer { font-size: 11px; margin-top: 30px; color: #777777; text-transform: uppercase; letter-spacing: 2px; } @media (max-width: 600px) { .header-section h1 { font-size: 26px; } .policy-block { padding: 25px; } .premium-table { display: block; overflow-x: auto; } }
Contact Information
The Royal Concierge • Global Support • Updated May 2026
Empire Royals Concierge Support
| Method | Details |
|---|---|
| 📧 Official Email | Help.empireroyals@gmail.com |
| 📞 Priority Phone | +61 479 095 200 |
| 📍 Distribution Hub | Queensland, Australia |
| 🌐 Digital Estate | empireroyals.com |
Support Hours
Our team operates under Australian Eastern Standard Time (AEST) to maintain global logistical efficiency.
| Day | Hours (AEST) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday & Public Holidays | Closed |
Note: Inquiries received outside of these hours will be prioritized on the next business day.
Expedited Resolution Channels
| Inquiry Type | Optimal Channel | Response Window |
|---|---|---|
| Order Status / Tracking | Email (Include Ref #) | < 24 Business Hours |
| Returns & Logistics | Concierge Email | < 24 Business Hours |
| Wholesale / Partnerships | Subject: "Wholesale" | < 2 Business Days |
| Press / Media Relations | Subject: "Media" | < 2 Business Days |
Administrative Headquarters
While we operate a sophisticated global e-commerce network, our primary administrative office is situated in Queensland, Australia.
Please be advised that this facility serves as a logistical and support hub; it is not a public retail storefront. For physical returns, please consult our Return and Refund Policy for the designated fulfillment center address.
DIRECT CONCIERGE ACCESS
Help.empireroyals@gmail.com