The Royal Promise

At Empire Royals, we are dedicated to providing products of the highest caliber. If your acquisition does not meet your expectations, you have 30 days from the date of delivery to initiate a return request.

Eligibility Criteria

To maintain our commitment to quality and excellence, returns must adhere to the following standards:

• Condition: Items must be in their original, unused condition with all factory seals and packaging intact.
• Accessories & Toys: All original components, manuals, and protective wrappings must be included.
• Wellness Essentials: For hygiene and safety reasons, these items must be unopened and completely sealed.

Damaged or Discrepant Shipments

In the rare event that your order arrives damaged or incorrect, Empire Royals assumes full responsibility. Please notify our team within 7 days of receipt.

For verified damage or shipping errors, we provide an expedited replacement or full refund. No return of the compromised item is required—simply provide visual documentation for our quality assurance review.

Initiating Your Return

Our concierge team manages every request with the utmost discretion and speed. Please follow this procedure:

1. Contact Help.empireroyals@gmail.com with your Order Reference.
2. Provide a brief description and photographs of the item.
3. Receive your Return Authorization and secure logistics instructions within 24 business hours.

Refund Logistics

• Verification: 2–3 business days following the receipt of the return at our distribution hub.
• Execution: Authorized refunds are processed back to your original payment method within 5–7 business days.
• Credit Alternative: For your convenience, store credit can be issued within 24 hours of return approval.